My EU Pay | FAQS

Additional fees and processing times for International Payments

Please note that all SWIFT payments are processed with the same day or next day value date.

For more information about pricing, please click the "Pricing" tab and select your currency from the drop down list.

The cost of holding money with safeguarding banks

My EU Pay absorbs the cost of holding money with its safeguarding banks.

However, please note that if you have not received and made at least 1 payment within the last 30 days, we will collect 1% of the total balance on your virtual IBAN. This will be checked every 30 days.

How do you activate your virtual account starting with the country code GB?

Please wire the funds to this virtual account or instruct your partners / colleagues to make payment. Please make sure they spell your name / company name correctly. Transfer among My EU Pay users or transfer between virtual accounts will not activate your virtual account.

Payments between GB and DE virtual accounts

For payments from virtual accounts starting with a country code GB to virtual accounts starting with a country code DE or vice versa, please use the OWT (Outgoing Wire Transfer) form.

Additional fees for provision of documents

My EU Pay will charge a fee of €200 for documents provided upon customer's request. The fee will be automatically collected from customer's virtual account.

Public Holidays

We will not process payments on the following dates:

24 December 2020	Christmas Eve
payments will be processed until 11am BST
25 December 2020	Christmas Day
26 December 2020	Boxing Day
28 December 2020	Boxing Day (substitute day)
31 December 2020	New Year’s Eve
payments will be processed until 11am BST
1 January 2021	New Year’s Day
2 January 2021	New Year’s Holiday
3 January 2021	New Year’s Holiday

Pre-Advice

All customers are required to pre-Advise My EU Pay Ltd. of all individual incoming payments, equal or above €50,000 to ensure that such funds may be credited to virtual accounts. The pre-Advice should be clear and concise, and provide the following information relating to each incoming payment:

- Currency and Amount
- Value Date
- Name of Remitting Entity
- Purpose of Transaction (Invoice / Contract)

My Payment is not Credited yet

As we are not the remitter of these funds, to locate the funds a trace would need to be initiated from the remitting side. Please note that the credit of funds depends on the payment method in which the remitter sent them. You can wait until close of business to see if the funds credit your virtual account, and if they don’t we suggest you contact the remitter.

Acceptable Use Policy

You may use our Services only for lawful purposes.

You may not use our Services:

- in any way that breaches any applicable local, national or international law or regulation or causes My EU Pay to breach any applicable law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- for anything that is abusive or does not comply with our content standards;
- for any unsolicited or unauthorised advertising or promotional material or any other form of spam; or
- to deal in harmful programs like viruses or spyware or similar computer code designed to adversely affect the operation of any computer software or hardware;
- in any way that would locally or internationally evade any applicable taxes or facilitate tax evasion.

We do not provide our Services to businesses or support transactions which involve:

- tobacco, narcotics, steroids, cannabis, certain controlled substances or other products that present a risk to consumer safety;
- drug paraphernalia (equipment, product, or material that is modified for making, using, or concealing drugs) or transactions which involve or related to pharmaceuticals;
- seeds or plants;
- chemicals;
- military & semi-military goods & services (including weapons, military software or technologies); adult content;
- individuals, entities or countries which are subject to international sanctions;
- smart drugs / nootropics;
- plagiarism services, multi-level marketing schemes, CFD/options traders located in offshore;
- illegal activities, support of terrorism (including eco-terrorism and groups that support similar such activities), extremism, violence, insurgency;

Not Supported Countries

Any payments from / to the countries below will be rejected / not-processed:

Angola
Belarus
Burma
Congo
Crimea
Cuba
Iran
Iraq
Ivory Coast
Liberia
Libya

North Korea
Somalia
Libya
South Sudan
Sudan
Syria
Vanuatu
Venezuela
Yemen
Zimbabwe

For more information about restrictions related to different virtual account types please visit virtual accounts

Payments SEPA & Target 2

You can use your virtual account to receive and make SEPA payments and Target-2 payments as long as your bank is reachable via Target- 2

Required Payment Information

To make a transfer (via SEPA/SWIFT etc.) a customer must provide:

1. Name of the recipient;
2. Identity of Payment Service Provider for the recipient;
3. Currency Payment Transaction is to be made in;
4. Country where virtual account of the recipient is located; and
5. The Unique Identifiers of recipient’s virtual account, namely

(A) if Client is making a Pound Sterling payment into a virtual account in the UK, the recipient’s sort code and virtual account number; or
(B) if Client is making a non-euro payment into a virtual account outside the UK or a SEPA Credit Transfer, the recipient’s virtual account.

Payments starting with a country code GB to virtual accounts starting with a country code DE or vice versa

For payments from virtual accounts starting with a country code GB to virtual accounts starting with a country code DE or vice versa, please use the OWT (Outgoing Wire Transfer) form.

Handling Fees for Refund Requests

FRAD – Fraud – €500
CUST - Requested by customer – €250
TECH - Technical problems resulting in erroneous credit transfer – €50
AC03 - Recipient-virtual account number wrong – €50
AM09 - Wrong amount – €50
DUPL - Duplicate Payment – €50
Dispute resolution - €1,500 / case
Virtual account suspension and termination - €500
Enhanced Due Diligence - €500

Payments to / from crypto exchanges:

We support incoming payments / outgoing payments to the following exchanges only:

- Coinbase
- Kraken
- BitStamp
- Gemini

Before an inbound payment is credited or an outgoing payment is executed you will be requested to submit a short description of your business model and information relating to sending and receiving wallets.

We will impose extra charge of 0.5% on any crypto-related transaction.