My EU Pay | FAQS

Additional fees and processing times for International Payments

Please note that all SWIFT payments are processed with the same day or next day value date.

For more information about pricing, please click the "Pricing" tab and select your currency from the drop down list.

The cost of holding money with safeguarding banks

My EU Pay absorbs the cost of holding money with its safeguarding banks.

However, please note that if you have not received and made at least 1 payment within the last 30 days, we will collect 1% of the total balance on your virtual IBAN. This will be checked every 30 days.

How do you activate your vIBAN starting with the country code GB?

Please wire the funds to this vIBAN or instruct your partners / colleagues to make payment. Please make sure they spell your name / company name correctly. Transfer among My EU Pay users or transfer between vIBANs will not activate your vIBAN.

Payments between GB and DE vIBANs

For payments from vIBANs starting with a country code GB to vIBANs starting with a country code DE or vice versa, please use the OWT (Outgoing Wire Transfer) form.

Additional fees for provision of documents

My EU Pay will charge a fee of €200 for documents provided upon customer's request. The fee will be automatically collected from customer's vIBAN.

Public Holidays

We will not process payments on the following dates:

- Good Friday 2 April 2021
- Easter Monday 5 April 2021
- Labor Day 1 May
- Ascension Day 13 May 2021
- Whit Monday 24 May 2021
- Corpus Cristi 3 June 2021
- Assumption Day 15 August
- Day of German Unity 3 October
- Day of Reformation 31 October
- All Saints Day 1 November
- Repentance Day 18 November 2020
- Christmas Day 25 December
- Boxing Day 26 December

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Pre-Advice

All customers are required to pre-Advise My EU Pay Ltd. of all individual incoming payments, equal or above €50,000 to ensure that such funds may be credited to vIBANs. The pre-Advice should be clear and concise, and provide the following information relating to each incoming payment:

- Currency and Amount
- Value Date
- Name of Remitting Entity
- Purpose of Transaction (Invoice / Contract)

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My Payment is not Credited yet

As we are not the remitter of these funds, to locate the funds a trace would need to be initiated from the remitting side. Please note that the credit of funds depends on the payment method in which the remitter sent them. You can wait until close of business to see if the funds credit your vIBAN, and if they don’t we suggest you contact the remitter.

Acceptable Use Policy

You may use our Services only for lawful purposes.

You may not use our Services:

- in any way that breaches any applicable local, national or international law or regulation or causes My EU Pay to breach any applicable law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- for anything that is abusive or does not comply with our content standards;
- for any unsolicited or unauthorised advertising or promotional material or any other form of spam; or
- to deal in harmful programs like viruses or spyware or similar computer code designed to adversely affect the operation of any computer software or hardware;
- in any way that would locally or internationally evade any applicable taxes or facilitate tax evasion.

We do not provide our Services to businesses or support transactions which involve:

- tobacco, narcotics, steroids, cannabis, certain controlled substances or other products that present a risk to consumer safety;
- drug paraphernalia (equipment, product, or material that is modified for making, using, or concealing drugs) or transactions which involve or related to pharmaceuticals;
- seeds or plants;
- chemicals;
- military & semi-military goods & services (including weapons, military software or technologies); adult content;
- individuals, entities or countries which are subject to international sanctions;
- smart drugs / nootropics;
- plagiarism services, multi-level marketing schemes, CFD/options traders located in offshore;
- illegal activities, support of terrorism (including eco-terrorism and groups that support similar such activities), extremism, violence, insurgency;

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Not Supported Countries

Any payments from / to the countries below will be rejected / not-processed:

Columbia
Cuba
Iran
Iraq
North Korea
Somalia
South Sudan
Syria
Yemen

For more information about restrictions related to different vIBAN types please visit vIBANs

Payments SEPA & Target 2

You can use your vIBAN to receive and make SEPA payments and Target-2 payments as long as your bank is reachable via Target- 2

Required Payment Information

To make a transfer (via SEPA/SWIFT etc.) a customer must provide:

1. Name of the recipient;
2. Identity of Payment Service Provider for the recipient;
3. Currency Payment Transaction is to be made in;
4. Country where vIBAN of the recipient is located; and
5. The Unique Identifiers of recipient’s vIBAN, namely

(A) if Client is making a Pound Sterling payment into a vIBAN in the UK, the recipient’s sort code and vIBAN number; or
(B) if Client is making a non-euro payment into a vIBAN outside the UK or a SEPA Credit Transfer, the recipient’s vIBAN.

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Payments starting with a country code GB to vIBANs starting with a country code DE or vice versa

For payments from vIBANs starting with a country code GB to vIBANs starting with a country code DE or vice versa, please use the OWT (Outgoing Wire Transfer) form.

Handling Fees for Refund Requests

FRAD – Fraud – €500
CUST - Requested by customer – €250
TECH - Technical problems resulting in erroneous credit transfer – €50
AC03 - Recipient-vIBAN wrong – €50
AM09 - Wrong amount – €50
DUPL - Duplicate Payment – €50
Dispute resolution - €1,500 / case
vIBAN suspension and termination - €500
Enhanced Due Diligence - €500

Payments to / from crypto exchanges:

We support incoming payments / outgoing payments to the following exchanges only:

- Coinbase
- Kraken
- BitStamp
- Gemini

Before an inbound payment is credited or an outgoing payment is executed you will be requested to submit a short description of your business model and information relating to sending and receiving wallets.

We will impose extra charge of 0.5% on any crypto-related transaction.

Deposit and withdrawal limits

We impose limits for how much you can deposit and withdraw to / from your vIBAN. The limits are listed below:

- vIBANs starting with DE: Deposits unlimited / withdrawals unlimited
- vIBANs starting with GB: Deposits unlimited / withdrawals unlimited
- vIBANs starting with EE: Deposits unlimited / withdrawals: €500,000 per transaction