Powerful payments
From one country to the next

Processing times for International Payments

Please note that all SWIFT payments are processed with the same day or next day value date.

The cost of holding money with safeguarding banks

Please note that this only applies to clients who would not provide us with onward payment instructions, or in the event of termination, account details for a third party institution (for an account in their name).

However, please note that if you have not received and made at least 1 payment within the last 30 days, we will collect 1% of the safeguarded balance. This will be checked every 30 days.

Additional fees for provision of documents

My EU Pay will charge a fee of €200 for documents provided upon customer's request. The fee will be automatically collected.

Public Holidays

We will not process payments on the following dates:

My Payment is not Credited yet

As we are not the remitter of these funds, to locate the funds a trace would need to be initiated from the remitting side. Please note that the credit of funds depends on the payment method in which the remitter sent them. You can wait until close of business to see if the funds are received, and if they aren’t we suggest you contact the remitter.

Acceptable Use Policy

You may use our Services only for lawful purposes.

Country restrictions:

Any party based in the countries listed below will be rejected. The country is determined by the country of residence for the individuals and the jurisdiction of registration for companies.

Payments to / from countries below will not be processed (subject to exceptions based on My EU Pay’s discretionary review)

For more information about restrictions related to different payment rails please visit payment rails

Required Payment Information

To make a transfer (via SEPA/SWIFT etc.) a customer must provide:

Handling Fees

• FRAD – Fraud – €500
• CUST – Requested by customer – €250
• TECH – Technical problems resulting in erroneous credit transfer – €50
• AC03 – Recipient-virtual account number wrong – €50
• AM09 – Wrong amount – €50
• DUPL – Duplicate Payment – €50
• Refund Request Initiated - €500
• Dispute resolution / Communication with Banking Providers – €1,500 / case
• Transaction rejection fee* – €100 + 0,5% transaction amount
• Change of Pricing Plan – €500
• Reconciliation investigation – €500
• 
  Profile suspension and termination – €500
• Enhanced Due Diligence** – 0.5% (€500 min)

* Transaction may be rejected if you do not provide adequate supporting documentation, for any other compliance related reason, or if the beneficiary’s IBAN has been suspended.

** EDD fee applied for payments to / from all countries that we categorize as very high risk.

Supported currencies

Australian Dollar (AUD)

Canadian Dollar (CAD)

Danish Krone (DKK)

Euro (EUR)

Norwegian Krone (NOK)

Swiss franc (CHF)

Swedish Krona (SEK)

UK Sterling (GBP)

US Dollar (USD)