Powerful payments
From one country to the next

Processing times for International Payments

Please note that all SWIFT payments are processed with the same day or next day value date.

The cost of holding money with safeguarding banks

My EU Pay absorbs the cost of holding money with its safeguarding banks.

However, please note that if you have not received and made at least 1 payment within the last 30 days, we will collect 1% of the safeguarded balance. This will be checked every 30 days.

Additional fees for provision of documents

My EU Pay will charge a fee of €200 for documents provided upon customer's request. The fee will be automatically collected.

Public Holidays

We will not process payments on the following dates:

1 January 2024 New Year's Day
29 March 2024 Good Friday
1 April 2024 Easter Monday
1 May 2024 Labor Day
25 December   2024   Christmas Day
26 December 2024 Christmas Holiday

My Payment is not Credited yet

As we are not the remitter of these funds, to locate the funds a trace would need to be initiated from the remitting side. Please note that the credit of funds depends on the payment method in which the remitter sent them. You can wait until close of business to see if the funds are received, and if they aren’t we suggest you contact the remitter.

Acceptable Use Policy

You may use our Services only for lawful purposes.

You may not use our Services:

  • - in any way that breaches any applicable local, national or international law or regulation or causes My EU Pay to breach any applicable law or regulation;
  • - in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • - for the purpose of harming or attempting to harm minors in any way;
  • - for anything that is abusive or does not comply with our content standards;
  • - for any unsolicited or unauthorised advertising or promotional material or any other form of spam; or
  • - to deal in harmful programs like viruses or spyware or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • - in any way that would locally or internationally evade any applicable taxes or facilitate tax evasion.

We do not provide our Services to businesses or support transactions which involve:

  • - tobacco, narcotics, steroids, cannabis, certain controlled substances or other products that present a risk to consumer safety;
  • - drug paraphernalia (equipment, product, or material that is modified for making, using, or concealing drugs) or transactions which involve or related to pharmaceuticals;
  • - seeds or plants;
  • - chemicals;
  • - military & semi-military goods & services (including weapons, military software or technologies); adult content;
  • - individuals, entities or countries which are subject to international sanctions;
  • - smart drugs / nootropics;
  • - plagiarism services, multi-level marketing schemes, CFD/options traders located in offshore;
  • - illegal activities, support of terrorism (including eco-terrorism and groups that support similar such activities), extremism, violence, insurgency;

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Country restrictions:

Any party based in the countries listed below will be rejected. The country is determined by the country of residence for the individuals and the jurisdiction of registration for companies.

Afghanistan
Albania
American Samoa
Angola
Anguilla
Armenia
Austria
Azerbaijan
Bahamas
Barbados
Belarus
Belize
Benin
BES islands
Botswana
British Indian Ocean Territory
Burkina Faso
Burundi
Cambodia
Cameroon
Central African Republic
Chad
Christmas Islands
Cocos (Keeling) Islands
Colombia
Comoros
Republic of the Congo (Brazzaville)
Democratic Republic of the Congo
Cook Islands
Cuba
Djibouti
Dominica
Egypt
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Fiji
Gaza Strip (Palestinian Territory)
Ghana
Guam
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Jamaica
Kiribati
Lebanon
Liberia
Libya
Mali
Morocco
Myanmar
Netherlands
New Caledonia
Nicaragua
Niger
Nigeria
Norfolk Island
North Korea
Northern Mariana Islands
Pakistan
Palau
Palestine
Panama
Russian Federation
Rwanda
Saint Barthelemy
Saint Martin
Saint Pierre and Miquelon
Samoa
Seychelles
Sierra Leone
Sint Maarten
Slovakia
Somalia
South Sudan
Sudan
Syria
Tajikistan
Tokelau
Trinidad and Tobago
Turkmenistan
Uganda
Ukraine (includes Crimea)
US Virgin Islands
Uzbekistan
Vanuatu
Venezuela
Wallis and Futuna
West Bank (Palestinian Territory)
Western Sahara
Yemen
Zambia
Zimbabwe

Payments to / from countries below will not be processed (subject to exceptions based on My EU Pay’s discretionary review)

Afghanistan
American Samoa
Angola
Anguilla
Bahamas
Barbados
Belarus
Belize
Benin
BES islands
Botswana
British Indian Ocean Territory
Burkina Faso
Burundi
Cambodia
Cameroon
Central African Republic
Chad
Christmas Islands
Cocos (Keeling) Islands
Colombia
Comoros
Republic of the Congo (Brazzaville)
Democratic Republic of the Congo
Cook Islands
Cuba
Djibouti
Dominica
Egypt
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Fiji
Gaza Strip (Palestinian Territory)
Ghana
Guam
Guinea
Guinea-Bissau
Haiti
Iran
Iraq
Jamaica
Kiribati
Lebanon
Liberia
Libya
Macao Sar, China
Mali
Myanmar
New Caledonia
Nicaragua
Niger
Nigeria
Norfolk Island
North Korea
North Mariana Islands
Pakistan
Palau
Palestine
Panama
Russian Federation
Rwanda
Saint Berthélemy
Saint Martin (French part)
Saint Pierre and Miquelon
Samoa
Seychelles
Sierra Leone
Somalia
South Sudan
St Maarten
Sudan
Syria
Tajikistan
Tokelau
Trinidad and Tobago
Turkmenistan
Uganda
Ukraine (includes Crimea)
US Virgin Islands
Vanuatu
Venezuela
Wallis and Futuna
West Bank (Palestinian Territory)
Western Sahara
Yemen
Zambia
Zimbabwe

For more information about restrictions related to different payment rails please visit payment rails

Required Payment Information

To make a transfer (via SEPA/SWIFT etc.) a customer must provide:

  • 1. Name of the recipient;
  • 2. Identity of Payment Service Provider for the recipient;
  • 3. Currency Payment Transaction is to be made in;
  • 4. Country where account of the recipient is located; and
  • 5. The Unique Identifiers of recipient’s account, namely
  • (A) if Client is making a Pound Sterling payment into a account in the UK, the recipient’s sort code and account number; or
  • (B) if Client is making a non-euro payment into a account outside the UK or a SEPA Credit Transfer, the recipient’s account.

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Handling Fees

  • FRAD – Fraud – €500
  • CUST – Requested by customer – €250
  • TECH – Technical problems resulting in erroneous credit transfer – €50
  • AC03 – Recipient-virtual account number wrong – €50
  • AM09 – Wrong amount – €50
  • DUPL – Duplicate Payment – €50
  • Refund Request Initiated - €500
  • Dispute resolution / Communication with Banking Providers – €1,500 / case
  • Transaction rejection fee* – €100 + 0,5% transaction amount
  • Change of Pricing Plan – €500
  • Reconciliation investigation – €500

  • Profile suspension and termination – €500
  • Enhanced Due Diligence** – 0.5% (€500 min)

* Transaction may be rejected if you do not provide adequate supporting documentation, for any other compliance related reason, or if the beneficiary’s IBAN has been suspended.

** EDD fee applied for payments to / from all countries that we categorize as very high risk.

Payments to / from crypto exchanges: 

We support incoming payments / outgoing payments to / from the following exchanges only:

  • - Coinbase
  • - Kraken
  • - BitStamp
  • - Gemini

Payments to / from other exchanges are not supported.

Before an inbound payment is credited or an outgoing payment is executed you will be requested to submit a short description of your business model and information relating to sending and receiving wallets.

We will impose extra charge of 0.5% on any crypto-related transaction.

Please note that we do not process payments to/from Binance or any of its affiliates.

Please note that we process the fiat leg only.

Supported currencies

Australian Dollar (AUD)
Canadian Dollar (CAD)
Danish Krone (DKK)
Euro (EUR)
Norwegian Krone (NOK)
Swiss franc (CHF)
Swedish Krona (SEK)
UK Sterling (GBP)
US Dollar (USD)