Powerful payments
From one country to the next

Additional fees and processing times for International Payments

Please note that all SWIFT payments are processed with the same day or next day value date.

For more information about pricing, please click the "Pricing" tab and select your currency from the drop down list.

The cost of holding money with safeguarding banks

My EU Pay absorbs the cost of holding money with its safeguarding banks.

However, please note that if you have not received and made at least 1 payment within the last 30 days, we will collect 1% of the total balance on your virtual IBAN. This will be checked every 30 days.

How do you activate your virtual account starting with the country code GB?

Please wire the funds to this virtual account or instruct your partners / colleagues to make payment. Please make sure they spell your name / company name correctly. Transfer among My EU Pay users or transfer between virtual accounts will not activate your virtual account.

Payments between different virtual accounts

For payments between virtual accounts starting with a country code GB (SEPA) or country code LI (SWIFT Plus), please use the OWT (Outgoing Wire Transfer) form.

Additional fees for provision of documents

My EU Pay will charge a fee of €200 for documents provided upon customer's request. The fee will be automatically collected from customer's virtual account.

Public Holidays

We will not process payments on the following dates:

Pre-Advice

All customers are required to pre-Advise My EU Pay Ltd. of all individual incoming payments, equal or above €50,000 to ensure that such funds may be credited to virtual accounts. The pre-Advice should be clear and concise, and provide the following information relating to each incoming payment:

My Payment is not Credited yet

As we are not the remitter of these funds, to locate the funds a trace would need to be initiated from the remitting side. Please note that the credit of funds depends on the payment method in which the remitter sent them. You can wait until close of business to see if the funds credit your virtual account, and if they don’t we suggest you contact the remitter.

Acceptable Use Policy

You may use our Services only for lawful purposes.

Country restrictions:

Any party based in the countries listed below will be rejected. The country is determined by the country of residence for the individuals and the jurisdiction of registration for companies.

Payments to / from countries below will not be processed (subject to exceptions based on My EU Pay’s discretionary review)

For more information about restrictions related to different virtual account types please visit virtual accounts

Payments SEPA & Target 2

You can use your virtual account to receive and make SEPA payments and Target-2 payments as long as your bank is reachable via Target- 2

Required Payment Information

To make a transfer (via SEPA/SWIFT etc.) a customer must provide:

Handling Fees

• FRAD – Fraud – €500
• CUST – Requested by customer – €250
• TECH – Technical problems resulting in erroneous credit transfer – €50
• AC03 – Recipient-virtual account number wrong – €50
• AM09 – Wrong amount – €50
• DUPL – Duplicate Payment – €50
• Refund Request Initiated - €500
• Dispute resolution / Communication with Banking Providers** – €1,500 / case
• Transaction rejection fee* – €100 + 0,5% transaction amount
• Change of Pricing Plan – €500
• Reconciliation investigation – €500
• 
  Virtual account suspension and termination – €500
• Enhanced Due Diligence*** – 0.5% (€500 min)

* Transaction may be rejected if you do not provide adequate supporting documentation, for any other compliance related reason, or if the beneficiary’s IBAN has been suspended.

** For all payments from / to RU, dispute resolution, and communication with banking providers, a fee will be collected.

*** EDD fee applied for payments to / from all countries that we categorize as very high risk.

Payments to / from crypto exchanges: 

We support incoming payments / outgoing payments to / from the following exchanges only:

• - Coinbase
• - Kraken
• - BitStamp
• - Gemini

Payments to / from other exchanges are not supported.

Before an inbound payment is credited or an outgoing payment is executed you will be requested to submit a short description of your business model and information relating to sending and receiving wallets.

We will impose extra charge of 0.5% on any crypto-related transaction.

Please note that we do not process payments to/from Binance or any of its affiliates.

Supported currencies

Australian Dollar (AUD)

Canadian Dollar (CAD)

Danish Krone (DKK)

Euro (EUR)

Norwegian Krone (NOK)

Swiss franc (CHF)

Swedish Krona (SEK)

UK Sterling (GBP)

US Dollar (USD)