Cards
To register your interest, please send an email to support@myeupay.com
Register your interest by clicking the link above and we will let you know once the cards are available.
A transaction is deemed to be domestic when it is initiated:
A transaction is deemed to be non-domestic when it is initiated:
Currently, to be eligible for a card you will need to be a VIP client and a resident of one of the below countries. This list will be updated as additional countries are added.
Send an email to support@myeupay.com to let us know you are interested in a card, and we will get back to you with further information.
Cards will be created once a week on Wednesdays and sent out the following day however, there may be delays so we estimate that following card creation, delivery will take:
Your card can be activated online by following the below steps:
Please make your first transaction at an ATM or at a store as you will need to enter your PIN on the first transaction. After this, your card can be used as normal- contactless included.
Please note that you cannot use your card onboard an aircraft in flight.
You will receive a separate Card virtual account to which you can transfer funds from your regular My EU Pay virtual account, by logging into your profile at myeupay.net
Fees and limits are outlined in the T&Cs, however please note the key limits below:
| POS Transactions | EUR | GBP |
|---|---|---|
| Maximum single transaction value | 1,000.00 | 1,000.00 |
| Maximum daily value | 2,000.00 | 2,000.00 |
| Maximum cumulative spend over 4 days | 5,000.00 | 5,000.00 |
| ATM Transactions | ||
| Maximum daily value | 750.00 | 750.00 |
| Maximum monthly value | 5,000.00 | 5,000.00 |
| Minimum single ATM transaction value | 10.00 | 10.00 |
| Maximum balance allowed | 5,000.00 | 5,000.00 |
Please review our general restrictions at FAQs
Simply send us an email at support@myeupay.comand we will proceed to cancel your card.
Please note that you have 14 days to withdraw from your order:
If your card has already been sent but you decide to cancel within 14 days, we will refund the cost.
If you cancel your card after 14 days, you will not be entitled to a refund.
The balance on your card will match the balance in your Card virtual account. You can check this by logging into your profile at myeupay.net
You can at any time block your card by logging into your profile at myeupay.net.Alternatively, you can call our 24/7 customer support hotline and they will help you block your card: +44 (0)300 030 7777.
Yes, however please note the load limits:
All you need to do is log in to your profile at myeupay.net and transfer the funds from your Card virtual account to your regular My EU Pay virtual account.
The My EU Pay Mastercard is issued by Monavate Limited/UAB pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
For UK: Monavate Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 [Ref: 901097] for the issuing of Electronic Money.
For EEA: UAB Monavate is authorised by the Bank of Lithuania as an Electronic Money Institution (authorisation code LB002139, licence No: 92) under the Law on Electronic Money and Electronic Money Institutions 2011 for the issuing of Electronic Money.
