Cards Terms and Conditions
My EU Pay Ltd., 24 Martin Lane, London, EC4R 0DR, regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (registration number 789978) for the provision of payment services on the other hand, and RailsHub UAB, Lvovo g. 25, Vilnius 09320, Lithuania (collectively and individually “My EU Pay”).
Cardholders are kindly requested to read this Agreement thoroughly and carefully and to contact My EU Pay if anything is unclear, by email at support@myeupay.com.
In case My EU Pay needs to contact the Cardholder, the contact details provided upon registration will be used. It is the Cardholders responsibility to keep details up to date and for them to inform as soon as possible if anything changes with regards to details.
By using My EU Pay’s Services and/or Website, you confirm that you accept and agree to this Agreement (including with the documents referred to herein). If you do not agree, please do not use MY EU PAY’s Payment Services.
This document sets out the terms and conditions for using the My EU Pay Prepaid Card.
These My EU Pay Prepaid Card Terms and Conditions together with your Application and our Privacy Policy form the agreement between you and us, My EU Pay Ltd. (the “Agreement”).
You must read these My EU Pay Prepaid Card Terms and Conditions (“Terms and Conditions”) carefully before entering into an Agreement with My EU Pay (“we”, “us”, “our”).
This Agreement uses defined terms as set out in section 26 (Definitions).
The My EU Pay Prepaid Card is an electronic money (“e-money”) product that requires you to load funds onto it so you can use it to make Transactions.
My EU Pay Prepaid Cards are issued by Monavate Limited in the UK and by Monavate UAB outside the UK pursuant to a license from Mastercard® International Incorporated.
The e-money associated with the cards is issued by Monavate Limited in the UK and by Monavate UAB outside the UK (collectively and individually “Monavate”). Monavate UAB is authorised and regulated by the Bank of Lithuania. Monavate UAB is registered in Lithuania with Legal Entity Code: 305628001. Monavate Limited is authorised by the UK Financial Conduct Authority (“FCA”) under the Electronic Money Regulations 2011 for the issuance of e-money (FCA refence 901097).
My EU Pay Ltd is a distributor of both Monavate Limited and Monavate UAB.
Any Card issued to you under this Agreement is the property of Monavate and is not transferrable to anyone else.
You can use your Card at any location worldwide that displays the Mastercard mark.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
To be eligible to apply for and use a Card, you must:
By making an Application for a Card, you are agreeing to these Terms and Conditions and agree to pay the Fees stated in section 13 below and that use of the Card is subject to the Limits detailed in section 13.
We will use the information provided in your Application to carry out customer due diligence (“CDD”) in order to verify your identity. We will keep record of any CDD information and documents you provide to us in accordance with Applicable Laws and our Privacy Policy referred to in clause 15 of this Agreement.
My EU Pay, at its sole discretion, with no right or compensation to you, may reject your Application for any reason, including but not limited to
The Application decision shall be notified to you by My EU Pay using the email address provided by you in your Application.
If we have accepted your Application we will create a Card for you and your Card will be posted to you at your registered address as provided in your Application. Delivery time within the United Kingdom is between 3 to 5 days. For postage outside the United Kingdom, your Card should arrive within 10 to 15 days. Should any technical error happen impacting the delivery time, My EU Pay will keep you informed by email.
Before using your Card it is your responsibility to ensure that there are sufficient funds loaded on the Card to cover your Transactions. You will not be able to use your Card after the expiry date printed on it (see section 3 for further details about loading your Card).
Your Card is not a credit product, credit card or charge card, nor is it a debit card that is linked to a current account. No interest is payable to you on the Balance and the funds on the Card do not amount to a deposit with us.
You can request a copy of these Terms and Conditions at any time by emailing support@myeupay.com or you can view them at: https://myeupay.com/cards-terms.html.
You can load your Card by logging into your My EU Pay profile at https://beta.myeupay.net by using the credentials you use to access your Virtual Account. You can only load funds onto your Card through your Virtual Account so you must ensure you send funds to your Virtual Account and Initiate Card load request. The amount you can load onto your Card is subject to the Limits detailed in Section 13 below. In order to load your Card you must pay the applicable Load Fee. Funds loaded onto your Card will be available for you to use for Transactions immediately upon receipt by us of the funds.
We require that you activate your Card upon receiving it by visiting https://beta.myeupay.net, logging in going to your My EU Pay profile and activating your card. You will be able to manage your Card from your dashboard including getting Balances and Transaction history.
You can use your Card to:
Detailed instructions on how you can use your Card are found on the Website. You will need to follow these instructions when using your Card. We will deduct the value of any Transaction you make, along with any related Transaction Fee (if applicable), from your Balance immediately after you have authorised the Transaction.
My EU Pay may reject a Transaction, block your Card and/or ask you to stop using your Card if:
If we reject a Transaction or block your Card, we will tell you as soon as we can provided we are permitted to do so under Applicable Laws.
If we refuse to authorise a Transaction or block your Card, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to reject a Transaction by logging onto your My EU Pay profile on https://beta.myeupay.net.
We cannot guarantee a merchant will accept your Card.
If we reject a Transaction we will send you an SMS to notify you of the failed Transaction.
If we have blocked your Card you can contact our Customer Support Team, (via the email: support@myeupay.com) to request to have your Card reinstated. We may request further information from you and we cannot guarantee we will reinstate your Card.
The authorisation of a Transaction can include authorising any single Transaction, a series or recurring Transactions (including Transactions for an indefinite period) or pre-authorising future dated Transactions of a certain or uncertain amount.
A Card Transaction will be regarded as authorised by you where you authorise the Transaction by following the instructions provided by the merchant or ATM to authorise the Transaction, which may include, but is not limited to, the following:
Authorisation for a Transaction may not be withdrawn (or revoked) by you after the time it is received apart from in respect of a Transaction which is agreed to take place on a date later than the date it was authorised as long as you notify us no later than the close of business on the business day before it was due to take place. We recommend you contact the merchant directly to either cancel a future dated Transaction with them directly or inform them that you have requested that we cancel the Transaction.
Funds will be paid to merchants and ATM operators through payment intermediaries, called payment acquirers, in accordance with MasterCard rules and timelines.
This Agreement will start when we email you to confirm we have accepted your Application and will last until ended by either you or us as set out in this Agreement
Your Card will be valid until the expiry date on the front of your Card. On the expiry date, your Card will cease to function and you will have no further right to use it. You will be notified of the upcoming expiry with two months’ notice and will be issued with a new card by the expiry date unless you inform us in writing 30 days prior to renewal by contacting Customer Support at support@myeupay.com.
You have a legal right to cancel your Card up to 14 days after entering into this Agreement without being charged the Redemption Fee or any penalty – this 14-day period is known as the “Cooling-Off Period”. If you cancel in the Cooling-Off Period you will only have to pay the value of any Transactions you make as well as the associated Transaction Fees.
You also have the right to cancel your Card and end this Agreement at any time after the Cooling-Off Period. You can do so by contacting our customer services by email at support@myeupay.com. On receipt of your instruction, we will debit any outstanding Transactions, Transactions Fees and any other applicable Fees owed to us. If you have paid a Monthly Fee you will be refunded a proportion of the Monthly Fee based on the point in the month at which you cancelled the Agreement. You can then redeem your remaining Balance as specified in section 11 of this Agreement.
We may also cancel this Agreement at any time by giving you at least two months’ prior notice to the email you provided on your Application or as updated by you from time to time.
We may cancel this Agreement immediately if:
If we do this, we will tell you as soon as possible provided it would not be unlawful to do so. If we cancel your Card, you can redeem any funds that remain as set out in section 11.
If the Agreement is cancelled for any reason:
You can cancel your Card at any time by contacting us and confirming that you have destroyed your Card.
If you cancel your Card, once all Transactions and Fees have been deducted, we will arrange for any unused funds to be refunded to you, see "Your Right to a Refund" section below for further information. A Refund Fee may be charged (see Limits and Fees section below) unless you have arranged to transfer any unused funds to another My EU Pay Product managed by us, or you cancel your My EU Pay Product(s) within 14 days of receiving it.
Your Card will be valid for 48 months from date of issue.
When we issue a replacement Card for a lost, stolen, or damaged card we may charge a Card Replacement Fee. Please see section 13 for a summary of Limits and Fees.
When you receive your Card you must sign the signature strip on the back of the card as soon as it is received. You must keep your Card safe at all times.
When you receive your personal identification number (PIN), you must keep it safe and secure, you must keep it secret at all times. You should memorise the PIN, destroying the notification and never disclose the PIN to anyone. If you suspect that someone else knows your PIN, you should change it as soon as possible. You can change your PIN to something more memorable at most ATMs by inserting your Card and following the on-screen instructions or by contacting Customer Support via email at support@myeupay.com.
You should keep your My EU Pay profile login details safe and secure at all times and do not share them with anyone.
We recommend that you check your Balance regularly online by logging into your My EU Pay profile at https://beta.myeupay.net. We will provide you, upon request, your Balance and a statement of recent Transactions either by email or you can view these by accessing your My EU Pay profile. Requesting a statement may be subject to additional fees for the provision of documents. Your statement will show:
If you think your Card is lost or stolen, someone knows your PIN or My EU Pay profile login details, or there are Transactions on your Card that you do not recognise you must contact us immediately by calling our 24/7 customer support number at +44(0)300 030 7777.
You should also contact us without delay, and no later than 13 months from the date of a Transaction, if you think that the Transaction has been incorrectly executed by using the Website, or by contacting us directly on support@myeupay.com. If you do not notify us as soon as possible or within 13 months you may not be entitled to refund in relation to the Transaction.
You may be entitled to a refund in relation to a Transaction where:
We will refund any unauthorised or incorrectly executed Transaction immediately unless we have reason to believe that the incident has been caused by your breach of this Agreement, gross negligence or we have reasonable grounds to suspect fraudulent activity.
You may be liable for up to £35, or Euro equivalent, if the Transaction results from the use of a lost or stolen Card prior to you notifying us of loss, theft or other misuse.
However, if investigations show that any disputed Transaction was authorised by you, you gave your Card and PIN to someone or you have acted fraudulently or with gross negligence (for example by failing to keep your Card or PIN secure), you will be liable for any Transactions made, along with related Transactions Fees, up to the time you notified us of the issue.
We will not be liable for any loss arising from:
We are also not liable for:
You have the right to redeem the funds on your Card at any time in whole or in part, before the Agreement is ended (and thereafter only in full).
To do so, please log in to your My EU Pay profile at https://beta.myeupay.net and transfer the funds from your Card Virtual Account to your Virtual Account indicating the amount to be redeemed. If you wish to close your Virtual Account, the balance available on your Card will be transferred from your Virtual Account to a payment account in your name that you hold with another payment service provider. When we process your redemption request, we may require you to provide us with identification documents so that we may verify your identity in accordance with legal requirements. We may also charge a Redemption Fee if one of the following circumstances applies:
You will not be able to redeem funds on your Card more than six years after this Agreement ended.
My EU Pay may change this Agreement, including any Fees, by giving you at least two (2) months’ prior notice by sending an email to the email address you provided on your Application, or as updated by you from time to time.
If you are not happy with the proposed changes you are entitled to terminate the Agreement before the changes take effect by sending an email to https://beta.myeupay.net.
If we have not heard from you by the time the changes are due to take effect you will be deemed to have accepted the changes.
If we are required by Applicable Law, the FCA or other regulatory body to change the Agreement, or any part of it, immediately:
For Transactions made in a currency other than your Card Currency, we will charge a Currency Conversion Fee (see section 13 (Limits and Fees) for further details). The rate used for conversion will be based on the Mastercard conversion rate applicable at the time the Transaction is processed. Details of Mastercard conversion rates can be found at https://www.mastercard.co.uk/en-gb/personal/get-support/convert-currency.html. The way in which your Transaction rate is calculated is the day when your Transaction was authorised by you.
The exchange rate changes during the day and is not fixed by us and we are not responsible and cannot guarantee that you will receive a favourable exchange rate. Changes in exchange rates can occur immediately and without notice. You can compare the rate applied to your Transaction with the rates published by the European Central Bank (“ECB”) using this link: https://www.ecb.europa.eu/stats/policy_and_exchange_rates/euro_reference_exchange_rates/html/index.en.html.
We do not charge any fees for checking your online balance and transactions by you logging in to your My EU Pay profile at https://beta.myeupay.net.
By entering into this Agreement you agree to pay us the Monthly Fee, as defined in the Fee Table below, every month that this Agreement is in effect. We will debit the monthly fee from your Card Virtual Account on the date notified to you.
You agree to pay us the Card Issue and Activation Fee, as defined in the Fee Table below, for each Card that we send you.
You must pay us the Card Replacement Fee, as defined in the Fee Table below, each time you request a new Card prior to the expiry of your existing Card.
You must pay us a Card Renewal Fee, as defined in the Fee Table below, each time we issue you a new Card when your existing Card is about to expire.
If you request a PIN reminder or balance by text you must pay us the PIN Reminder (SMS) Fee or Text Balance Enquiry (SMS) Fee respectively, as defined in the Fee Table below.
If you load your Card with funds you must pay us the applicable Load Fee detailed in the table below.
You agree to pay us the following Transaction Fees:
| Administration Fees | EUR | GBP |
|---|---|---|
| Card issue and activation | 9.99 | 9.99 |
| Monthly Fee | 5.99 | 4.99 |
| Pin Reminder (SMS) Fee | 1 | 1 |
| Card renewal Fee | 9.99 | 9.99 |
| Redemption Fee | 2.99 | 2.99 |
| Card replacement Fee | 9.99 | 9.99 |
| Text Balance enquiry (SMS) Fee | 1 | 1 |
| Load Fees | EUR | GBP |
| Bank Transfer (My EU Pay account holders) | 0.50% | 0.50% |
| Transaction Fees | EUR | GBP |
| UK Purchase Transaction Fee | FREE | FREE |
| UK ATM Withdrawal Fee | 1.00% | 1.00% |
| Overseas Purchase Transaction | FREE | FREE |
| Overseas ATM Withdrawal | 2.90% | 2.90% |
| Currency Conversion Fee | EUR | GBP |
| Currency Conversion Fee | 2.99% | 2.99% |
The Limits detailed in the table below apply to your use of the Card. You are not permitted to exceed these limits when you make Transactions or load your card with funds. If you attempt to make a Transaction, or load funds onto your Card, that will result in you exceeding any of these limits we will reject the Transaction.
| Loads & Transfers | EUR | GBP |
|---|---|---|
| Maximum single load value | 5,000.00 | 5,000.00 |
| Maximum daily load value | 5,000.00 | 5,000.00 |
| Maximum weekly load value | 10,000.00 | 10,000.00 |
| Maximum monthly load value | 15,000.00 | 15,000.00 |
| Maximum annual load value | 100,000.00 | 100,000.00 |
| Maximum daily number of loads | 3.00 | 3.00 |
| Maximum monthly number of loads (30 days) | 90.00 | 90.00 |
| Maximum card-to-card transfer | 800.00 | 800.00 |
| Minimum single load value | 75.00 | 75.00 |
| POS Transactions | EUR | GBP |
| Maximum single daily transaction value | 1,000.00 | 1,000.00 |
| Maximum daily value | 2,000.00 | 2,000.00 |
| Maximum daily number | No limit | No limit |
| Minimum single transaction value | 0.00 | 0.00 |
| Maximum cumulative spend over 4 days | 5,000.00 | 5,000.00 |
| ATM Transactions | EUR | GBP |
| Maximum daily value | 750.00 | 750.00 |
| Maximum daily number | 3.00 | 3.00 |
| Maximum monthly value | 5,000.00 | 5,000.00 |
| Maximum monthly number (30 days) | 90.00 | 90.00 |
| Maximum single ATM transaction value | 750.00 | 750.00 |
| Minimum single ATM transaction value | 10.00 | 10.00 |
| Maximum balance allowed | EUR | GBP |
| 5,000.00 | 5,000.00 | |
| Card validity before upgrade- in months | 48 | |
When you use your Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM operator, or other financial institution or association.
If we decide to increase or impose any new Fees, we will notify you by at least two months before any changes take effect in accordance with the provisions of Section 12.
Authorisation will be requested for all Transactions at the time of each Transaction. In the unlikely event, for any reason whatsoever, a Transaction is completed when there are insufficient funds on your Card for that Transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the merchant where the Card was presented; in this circumstance we may seek the Shortfall from the merchant.
You agree that once we make this Shortfall is known to you, you must repay the Shortfall amount. We may charge the amount of the Shortfall from any other payment account you hold with us, including your Virtual Account, to any other payment method which you may designate at that time, or against any funds which you may subsequently load onto your Card or on any of our other payment accounts ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Card and any other products we provide to you. In addition, we reserve the right to charge you an Administration Fee for each Transaction that you make using your Card that results in a Shortfall or increases the Shortfall amount on your Card.
You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Card, for example, to notify you that we have cancelled your Card or to send you a refund, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.
In entering into this Agreement you agree that we can use your personal information in accordance with our Privacy Policy and as set out in this Agreement. Our Privacy Policy is set out on our Website and accessible following this link https://myeupay.com/privacy.html. It includes details of the personal information that we collect, how it will be used, and who we pass it to including Open Banking Providers (see section 24 for further details). You can tell us if you don't want to receive any marketing materials from us.
If you have any disputes about purchases made using your Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Card. Please note that once you have used your Card to make a purchase we cannot revoke that Transaction.
If you have an enquiry relating to your Card or any other products we provide, you can email us at support@myeupay.com. We will deal with your enquiry promptly. If your Card has been lost or stolen, call us our 24/7 customer support number +44(0)3000307777. Calls are charged at your local call rate.
The Card is issued by Monavate.
If you are unhappy in any way with your Card or the way it is managed, you can request a copy of our complaint policy by emailing us at support@myeupay.com. Any complaints you have will be dealt with quickly and fairly.
If you are resident in the UK, you may be able to take unresolved complaints to the Financial Ombudsman Service (the "FOS"). The FOS is an independent body. You can contact the FOS at Exchange Tower, London, E14 9SR, United Kingdom; Telephone: 0800 023 4567 (calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone) or 0300 123 9 123 (calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs). These numbers may not be available from outside the UK – so please call +44 20 7964 0500 if you are phoning from abroad; Email: complaint.info@financial-ombudsman.org.uk. You can find more information on the UK Financial Ombudsman Service on their website: www.financial-ombudsman.org.uk.
If you are resident in the EEA, you may be able to take unresolved complaints to the Bank of Lithuania as follows: (i) in writing, by sending a complaint to the address: Totorių str. 4, LT-01121, Vilnius, Republic of Lithuania or Žalgirio str. 90, LT-09303, Vilnius, Republic of Lithuania; (ii) by e-mail: info@lb.lt or prieziura@lb.lt; (iii) by phone +370 800 50 500 (within Lithuania) or +370 5 251 2763 (International); (iv) by filling in the online form at the designated section of the Bank of Lithuania website; (v) by other means specified by the Bank of Lithuania.
We are required to protect any funds your load to your Card in accordance with the law and as further set out in section 23 of this Agreement.
However, because The Card and Card is an electronic money product and although it is a product regulated by the Financial Conduct Authority and The Bank of Lithuania, it is not covered by any Financial Services Compensation Scheme. No compensation scheme exists to cover losses claimed in connection with the My EU Pay Mastercard Programme. This means that in the unlikely event that Monavate becomes insolvent, your funds may become valueless and unusable and as a result you may lose your money.
However, please see section 23 for details about how your funds are protected.
We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you two months’ prior notice of this. If we do this, your rights will not be affected.
We may transfer your unused balance to a new prepaid card product provided by a card issuer other than Monavate at any time. Before we do this, we will give you two months’ notice of the change as well as the new prepaid card product terms and conditions. Unless you advise us within the two-month period that you do not want a new prepaid card product from the new prepaid card issuer, you agree that we can automatically transfer your Balance to the new prepaid card product provided by the new prepaid card issuer.
This Agreement is concluded in English and shall be governed and construed in accordance with the laws of England, Wales and Lithuania. All communications with you will be in English. In relation to any legal action or proceedings to enforce this Agreement we and you irrevocably submit to the exclusive jurisdiction of the English courts and waive any objection to proceedings in such courts.
As a responsible e-money issuer Monavate ensures that once it has received your funds they are stored in a secure safeguarded account, at the latest one business day after they have been received, in accordance with its legal obligations. In the event that Monavate becomes insolvent funds that it has placed in its safeguarded account will be protected against claims made by creditors against Monavate.
In accordance with the PSR you can give consent to other payment service providers to access information about your Card or to initiate Transactions from it (such services are also known as "Open Banking Services”). These payment service providers, or providers of Open Banking Services, are often referred to as “Open Banking Providers”, “Third Party Providers” or “TPPs”.
TPPs must be authorised by a regulator in order to be able to offer Open Banking Services to you. If A TPP is UK based it should be authorised by the FCA and you can check the FCA’s Register to confirm at the following website by entering the name of the TPP: https://register.fca.org.uk/s/. If A TPP is Lithuania based it should be authorised by the Bank of Lithuania and you can check the Bank of Lithuania’s Register to confirm at the following website by entering the name of the TPP: https://www.lb.lt/lt/mokejimo-inicijavimo-ir-saskaitos-informacijos-paslaugos.
We will provide information to, or initiate Transactions as instructed by, a TPP unless:
in which case we may block the TPP’s access to your Card or refuse to initiate a Transaction from your Card.
If we do this we will either inform you before we do it or as soon as possible afterwards unless it would be unlawful for us to do so. Once the issue that has caused us to block a TPP has been resolved or no longer exists we will unblock the TPP.
You can request that we block access to any TPP if you wish us to do so such as if you have concerns about a particular TPP. However, you may wish to remove such access directly by contacting the TPP or changing your account setting with them.
When you give consent to a TPP you give consent to them accessing personal information relating to your Card and/or initiating Transactions. When processing your data.
When you use a TPP to access information about your Card or to initiate a Transaction these Terms and Conditions still apply to you.
The My EU Mastercard programme is issued by Monavate pursuant to a license by Mastercard ® International Incorporated.
If you reside in the EEA, the e-money associated with your Card is issued by Monavate UAB which is authorised and regulated by the Bank of Lithuania.
If you reside in the UK, the e-money associated with your Card is issued by Monavate Limited which is authorised and regulated by the Financial Conduct Authority.
The My EU Pay prepaid card is operated by My EU Pay, 24 Martin Lane, London, EC4R 0DR Company number 10661695.
Terms defined below, in the Limits and Fees section and within these Terms and Conditions apply to this Agreement.
Agreement - all applicable laws, legislation, rules, regulations, directives, guidance and recommendations applicable to a party to the Agreement, for the time being in force in any jurisdiction, including anything issued by any regulator, and any amendments, extensions or re-enactments to the same from time to time.
Application - the application you made through your My EU Pay profile for a Card.
Balance - means the balance of funds on your Card at any one time which takes account of funds loaded onto your Card and Transactions and Fees paid from using your Card.
Card - means the My EU Pay MasterCard branded prepaid card that we issue to you under this Agreement that enables you to make Transactions.
Cardholder - you, the holder of a Card issued under this Agreement.
Card Currency - means the default currency of your Card which shall be the currency of your Country of residence based on the details provided by you on your Application.
EEA - means the European Economic Area which includes all members of the European Union, Iceland, Liechtenstein and Norway.
e-money or electronic money - means electronic money as defined in the EMR in the UK and the EMD in the EEA. E-money products allow users to spend money they have loaded onto an account with their payment service provider (e.g. a bank or e-money institution) at third parties, e.g. in shops or online through a prepaid card or an online wallet.
EMD - means the Electronic Money Directive, specifically Directive 2009/110/EC of the European Parliament and of the Council of 16 September 2009 on the taking up, pursuit and prudential supervision of the business of electronic money institutions.
EMR - means the UK Electronic Money Regulations 2011.
Fees -means the fees payable for the issuance of. Loading of and use of the Card as detailed in Section 13.
Load Fee - means the charge payable by you to us for loading a Card with funds which is calculated as a percentage of the amount of funds you load, as detailed in the Limits table in Section 13, the amount of which will be notified to you at the point you request to load your Card.
Open Banking Provider - has the meaning given to it in section 24 (Open Banking).
Open Banking Services - has the meaning given to it in section 24 (Open Banking).
PSR - means the UK Payment Services Regulations 2017.
Terms and Conditions - means these My EU Pay Prepaid Card Terms and Conditions.
Third Party Provider - means an Open Banking Provider. 2017.
TPP - means a Third Party Provider.
Transaction - means a payment transaction as defined in the PSR which includes, but is not limited to, transactions you make with your Card to withdraw money at an ATM, purchase goods and services from a merchant, adding funds to your Card and refunds applied to your Card.
Transaction Fee - means a Virtual Account Holder that has selected the VIP pricing plan as detailed on our website at: https://myeupay.com/pricing.html#price
Virtual Account - means the virtual account we issue to you under on Payment Services Framework Agreement that allows you to make and receive payments to and from the virtual IBAN account we issue to you.
Virtual Account Holder - means a person to whom we have issued a Virtual Account.
Website - means our website at: https://www.myeupay.com.
